Terms of Service

1. What the service is

NavvyAI is an AI agent platform for marketing and sales. It includes bots that answer WhatsApp and Instagram, voice agents that make and take calls, automations, content generation, and a note-taker that joins your Google Meet or Zoom meetings, records them, and turns them into notes.

Which features you get depends on your plan, and they may evolve: we add, change, and retire features. If we retire something significant from your plan, we will give you reasonable notice.

2. Your account

• You need an account with accurate details and a valid email address.
• You are responsible for your credentials and for everything that happens under your account. Tell us as soon as you suspect unauthorized access.
• You can invite users to your company. You are responsible for how they use the platform and for the permissions you grant them.
• You can cancel your account whenever you want.

3. Plans, limits, and credits

The service is sold by subscription. Each plan includes limits — AI credits, voice minutes, number of channels, concurrent bots — stated at the time of purchase and on the pricing page.

When you exhaust your plan’s limits, the affected features stop being available until the next period or until you upgrade. We do not charge overages without telling you.

4. Billing and cancellation

• Payments are processed through Stripe. We do not store your card details.
• The subscription renews automatically at the end of each period, at the then-current price, unless you cancel first.
• You can cancel at any time from the platform. Cancellation takes effect at the end of the period already paid: you keep access until then.
• If it is not for you, you can request a full refund of your first subscription within 14 calendar days of purchase by writing to us.
• After that, amounts already accrued are not refunded or prorated, unless applicable law requires it or we expressly agree otherwise in writing.
• If prices change, we will tell you before they apply to your renewal.
• If a payment fails, we may suspend the service after notifying you and allowing a reasonable period to fix it.

5. Recording meetings: your responsibility

• You are solely responsible for complying with the recording, privacy, and data protection rules that apply to you and your participants, including any all-party consent requirement.
• You are responsible for having a legal basis to process participants’ data and for handling their rights over that data.
• You control which meetings the bot joins and the name it appears under, and you can cancel it before or during the meeting: if you cancel, nothing is transcribed.
• With respect to personal data processed through the platform, you act as the data controller and NavvyAI as the processor, following your instructions.

6. Acceptable use

You may not use the platform to:

• Send spam or unsolicited communications, or breach the policies of WhatsApp, Instagram, Google, or any other platform you connect.
• Call or message people who have not consented or who have asked not to be contacted.
• Record meetings without complying with the previous section.
• Impersonate others, hide that an automated agent is involved where the law requires disclosure, or mislead the person on the other end.
• Illegal or fraudulent activity, or anything that infringes third-party rights.
• Attempt to access other companies’ data, circumvent plan limits, reverse-engineer the service, or deliberately overload it.

You are also responsible for the content you upload and the instructions you configure in your agents and automations.

7. AI-generated output

Transcripts, notes, summaries, and replies are generated by AI models. They can contain errors: misattributing a sentence, omitting something that was said, or reading it differently.

They are provided as is, as support — not as a faithful record and not as legal, financial, or professional advice. Review them before making decisions or sending them to third parties.

8. Third-party integrations

The platform connects to third-party services — Google, Meta, Zoom, Stripe, and others. Your use of those services is also governed by their own terms and policies, and you are responsible for complying with them.

Those services can change their APIs, policies, or availability, and that may affect platform features in ways outside our control.

9. Ownership

The software, the brand, and everything related to the platform belong to NavvyAI. We grant you a non-exclusive, non-transferable, revocable right to use it while your subscription is active.

Your data is yours: your content, your transcripts, your notes. You grant us only the licence needed to host and process it in order to provide the service.

10. Suspension and termination

We may suspend or close an account that breaches these Terms, puts the platform or third parties at risk, or accumulates unpaid invoices. Unless the severity or the law requires immediate action, we will give notice and a chance to fix it.

When the relationship ends you can export your data for a reasonable period; afterwards it is deleted in line with the privacy policy.

11. Warranties and limitation of liability

The service is provided as is and as available. We do not warrant that it will run uninterrupted or error-free, or that AI output will be accurate or complete.

To the extent permitted by applicable law, we are not liable for indirect damages, lost profits, or loss of data, business, or reputation. Our total aggregate liability for any claim relating to the service is limited to the amounts you have paid us in the twelve months preceding the event giving rise to it.

None of the above limits liability that cannot lawfully be excluded, such as wilful misconduct or personal injury.

12. Indemnity

You will hold us harmless against third-party claims arising from your use of the platform in breach of these Terms or the law, particularly those relating to recording meetings without the required notice or consent and to non-consented communications.

13. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Ciudad Juárez, Chihuahua, waiving any other jurisdiction that might apply to them.

Before going to court, we will try in good faith to resolve any disagreement by writing to each other.

14. Changes to these Terms

We may update them. We will publish the new version here with its date and, if the change is material, tell you inside the platform. Continuing to use the service after they take effect means you accept them.

15. Contact

For any question about these Terms, write to us at fabian@zensavvy.com.